9 Surefire Ways to Make Your Customers Happy

There is an oft-told legend about how Amazon CEO Jeff Bezos likes to make sure there is an empty chair at every company meeting: the chair represents the customers, so the most important ‘person’ is always ‘in the room.’ It’s the kind of visual stunt that sets apart great leaders from good ones, and also makes for a nice anecdote if you plan on being the sort of person that has biographies written about them!


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